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Ledger Support said it will respond to device-related inquiries through official channels and reminded users to beware of scams involving proactive calls or private messages requesting 24 recovery phrases.
OneKey said it has terminated CryptoBilis' authorized distributor status, suspended the onboarding of new distributors, and begun reviewing existing channels. Eligible CryptoBilis customers who purchased devices may apply for a free replacement before December 31, 2026.
Ledger confirmed the presence of an unauthorized hardware implant in an affected user’s device and is contacting the user while investigating with law enforcement. Distributor CryptoBilis has suspended sales of all hardware wallet inventory.