Ledger Support reminds users to verify device issues through official channels and beware of scams requesting recovery phrases
BIBIBI
AT A GLANCE
Ledger reminds users to handle device issues through official channels and beware of scams requesting 24 recovery phrases.
Article
Ledger reminds users to consult through official channels about device issues and not to trust private messages or calls requesting recovery phrases
BlockBeats news,October 14, Ledger Support, the official customer service account of the hardware wallet, posted that the team is responding to user inquiries through all official channels and reminded users to submit device-related issues directly to the official Ledger Support, so they can be verified one-on-one; customer service emphasized that Ledger will never proactively call, send private messages, or request 24 recovery phrases. Anyone making such a request is a scammer, and users are advised to use Clear Sign to verify transactions whenever possible.
Original link https://m.theblockbeats.info/flash/371807
Key points
01
The Ledger Support account said that the team is responding to user inquiries through all official channels.
02
Ledger recommends submitting device-related issues directly to the official Ledger Support, so they can be verified one-on-one.
03
Ledger said it will never proactively call, send private messages, or request 24 recovery phrases.
04
Ledger recommends using Clear Sign to verify transactions whenever possible.
05
BlockBeats October 14 relayed the above reminder.
AI-assisted interpretation
The following is analysis, separate from reported facts. Verify important claims independently.
If someone claiming to be Ledger Support proactively calls or sends a private message requesting 24 recovery phrases, Ledger says this is a scam. For device issues, submit them through the official Ledger Support and verify them; when transacting, use Clear Sign to check whenever possible.
Why it matters to readers
Recovery phrases concern wallet access security. Verifying through official channels and checking transactions can help prevent handing information to impersonators posing as customer service representatives or inadvertently signing a transaction.
Beginners only need to remember: do not provide 24 recovery phrases to anyone calling or sending private messages; device issues should be submitted to the official Ledger Support。
Risks and unknowns
The evidence does not provide a direct link to the original Ledger Support post.
The evidence does not indicate whether any asset loss or device compromise has occurred.
Related Developments
Loading event timeline…
Related concepts
Hardware wallet
A wallet that uses a dedicated physical device to protect private keys and sign transactions.
