PANews：OpenAI Launches "Businesses in ChatGPT" Beta
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AT A GLANCE
PANews reports that OpenAI has launched a beta version of "Businesses in ChatGPT," allowing eligible merchants to build customer service agents.
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OpenAI launches the "Businesses in ChatGPT" beta, allowing merchants to build AI customer service agents within ChatGPT
PANews reported on November 11, according to OpenAI's official X post, OpenAI has launched the "Businesses in ChatGPT" beta. Merchants can claim their business pages in ChatGPT, manage business information, and view data on user interactions with them. Eligible merchants can also build a "Business Agent" to answer customer questions and introduce users to the products and services the merchant offers.
PANews, citing OpenAI's official X account, reported that OpenAI has launched the beta version of "Businesses in ChatGPT".
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Merchants can claim their business page in ChatGPT, manage business information, and view data on how users interact with them.
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Merchants who meet the requirements can set up a "Business Agent" to answer customer questions and introduce the products and services offered by the merchant.
AI-assisted interpretation
The following is analysis, separate from reported facts. Verify important claims independently.
According to the report, merchants can not only manage their own pages in ChatGPT, but also, when eligible, set up an AI customer service agent that answers customer questions and introduces products and services. The feature is currently described as a beta version.
Why it matters to readers
This provides an entry point for merchants to showcase information, understand user interactions, and answer customer questions within ChatGPT.
A distinction needs to be made between merchant page management and the customer service agent: the report explicitly sets an "eligibility" restriction on building the agent, which cannot be interpreted as meaning that all merchants can use it.
Risks and unknowns
The material is provided solely as relayed by PANews and does not include the link to OpenAI's original announcement on X; the published content has not yet been independently verified.
The materials do not specify the applicable regions, merchant qualification criteria, fee arrangements, or official release plans.
The materials do not provide data on the scale adopted by merchants or the actual effectiveness of customer service agents.
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Businesses in ChatGPT
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