Bitget said it had been restored BTC withdrawals, with other networks to be opened in phases

AT A GLANCE

Bitget said approximately 387500000 USD assets were affected, and withdrawals have been restored BTC withdrawals and plans to restore other services in phases.

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Bitget Live Stream Highlights: Withdrawals have been restored in phases and the "Companion Program" launched; related risks have been fully investigated.

According to BlockBeats,September 28，Bitget CEO Gracy Chen and Greater China Regional Head Xie Jiayin, during the "Bitget Security Incident Review" live stream, collectively addressed the September 25 handling outcomes of the security incident that occurred.

Gracy said that the assets currently confirmed to be affected total approximately 387500000 USD; the platform's investigation indicates that the incident involved a vulnerability in a third-party security product, theft of relevant credentials, and forged withdrawal instructions. Gracy Chen stated that cold wallets and private keys were not affected, and that the platform is working with security organizations, law-enforcement agencies, and relevant trading platforms to trace and freeze funds.

Xie Jiayin focused on the fund-security concerns of Chinese-speaking users. He stated that the investigation has so far ruled out the possibility of private-key leakage and internal personnel involvement; user account balances, cold wallets, and the vast majority of the platform's assets remain secure. Regarding the prior withdrawal suspension, Xie Jiayin stated that the direct reason was that the incident involved multiple chains and multiple wallet systems, requiring the platform to complete chain-by-chain security verification to avoid resuming fund transfers before risks had been fully eliminated.

Regarding compensation arrangements, Xie Jiayin stated that Bitget the User Protection Fund will cover the confirmed losses from this incident. Since the fund was established in 2022, it has consistently been maintained above 300000000 USD; its size was approximately 464000000 USD before the incident, and the User Protection Fund will be replenished as soon as possible after coverage is completed.

Regarding the trading platform,Bitget has resumed September 28 withdrawals on 16: 00.BTC withdrawals have been restored;ETH the relevant network is scheduled to resume on September 29. 16: 00 will resume;USDT the relevant network will resume on September 30. Other token, fiat, and 16: 00 services are scheduled to be gradually opened on P2P. By this Friday,October 2 will gradually become available. As of this Friday, 16: 00 will restore withdrawals for all currencies across the entire platform. Withdrawal channels for regular customers,Bitget and KOL customers will be opened simultaneously, with no priority granted to any group.VIP customers' withdrawal channels will be opened simultaneously, with no priority granted to any group.

Key points

September 28，Bitget CEO Gracy Chen and Greater China head Xie Jiayin responded during the “Bitget Security Incident Review” livestream to the security incident that occurred September 25.
Gracy said that the currently confirmed affected assets amount to approximately 387500000 USD。
The platform's investigation determined that the incident involved a vulnerability in a third-party security product, the theft of relevant credentials, and forged withdrawal instructions.
Gracy Chen said that the cold wallets and private keys were not affected, and that the platform is working with security agencies, law enforcement authorities, and relevant trading platforms to track and freeze the funds.
Xie Jiayin said that the investigation at this stage has ruled out the possibility of private-key leakage and internal personnel involvement.
Xie Jiayin stated that Bitget the user protection fund will cover the confirmed losses in this incident; before the incident, the fund had a balance of approximately 464000000 USD。
Bitget was restored on September 28 and 16: 00 resumed BTC withdrawals.
Bitget Planned to September 29 resume 16: 00 on ETH withdrawals on the relevant networks, and on September 30 resume 16: 00 withdrawals on the relevant networks, and USDT gradually open withdrawals for other tokens, fiat currencies, and on October 2 gradually open 16: 00 other tokens, fiat currencies, and P2P services.
Gracy Chen announced the launch of the “Peer Program”: over the next 1 months, non-VIP standard users can receive exclusive bonuses equivalent to 30% based on actual retained net fees, and receive VIP benefits.
Bitget said that a complete report on the attack will be released within this week.

AI-assisted interpretation

The following is analysis, separate from reported facts. Verify important claims independently.

This news concerns Bitget the progress of the response following a security incident. Platform management said that some assets were affected, but cold wallets and private keys were not impacted;BTC withdrawals have been restored, and other networks and services will be restored in batches according to the announced schedule. The platform also stated that the User Protection Fund will cover confirmed losses and that it will launch benefit plans for different user groups.

Why it matters to readers

Whether withdrawals have been restored determines whether users can transfer assets out normally; the amount affected, the source of compensation funds, and the cause of the attack concern the platform’s financial security and subsequent operations. Currently, only BTC withdrawals are explicitly stated to have been restored; the remaining restoration arrangements are still planned.

If you hold assets on Bitget distinguish between “already restored” and “planned for restoration,” pay attention to whether the specific networks and services you use are actually open, and await the complete incident report and compensation updates.

Risks and unknowns

Affected assets approximately 387500000 USD, attack path, and conclusions such as that the private key was not exposed and that no insiders were involved come from platform management and the platform's investigation; the original text provides no independent verification materials.
ETH、USDT, other tokens, fiat currency, and P2P It has not yet been confirmed whether services can resume as planned.

Bitget said it had been restored BTC withdrawals, with other networks to be opened in phases

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