Keystone suspends all shipments and quarantines affected devices; logistics data retention period shortened to 90 days
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Keystone suspends shipments and quarantines affected devices, while shortening its logistics data retention period to 90 days.
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Keystone suspends all shipments and quarantines affected devices; logistics data retention period shortened to 90 days
BlockBeats News:October 30, cryptocurrency hardware wallet manufacturer Keystone announced that it has shortened its logistics data retention period from 180 days to 90 days, effective immediately. After receiving their goods, users may also contact the support team to request early deletion of the relevant data, which the team will process immediately.
Keystone has suspended all shipments and begun quarantining affected devices at all partner warehouses, including Amazon warehouses. The company said it has emailed all affected users and is improving the security of its affected-user lookup page based on feedback.
Keystone reminds users that emails concerning the incident are sent only from [email protected], and users should verify the sender's address. The company will not request seed phrases by email, direct message, or phone; if users receive messages urging immediate action, they should pause and contact official support for confirmation first. Keystone will announce further arrangements in the coming days.
Original link https://m.theblockbeats.info/flash/374699
Key points
01
Keystone has shortened its logistics data retention period from 180 days to 90 days, effective immediately.
02
After receiving their goods, users may contact the support team to request early deletion of the relevant data, which the team will process immediately.
03
Keystone has suspended all shipments and quarantined affected devices at all partner warehouses, including Amazon warehouses.
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Keystone said it has emailed all affected users and is improving the security of its affected-user lookup page based on feedback.
05
Emails concerning the incident are sent only from [email protected]; Keystone will not request seed phrases by email, direct message, or phone.
06
Keystone will announce further arrangements in the coming days.
AI-assisted interpretation
The following is analysis, separate from reported facts. Verify important claims independently.
This means Keystone has temporarily stopped shipments and separately quarantined devices believed to be affected. The logistics data retention period was reduced from 180 days to 90 days, and users may also request early deletion of their data.
Why it matters to readers
The suspension of shipments and quarantine of devices indicate that the incident remains under response; the company also reminds users to guard against fraudulent emails impersonating it and scams requesting seed phrases.
If you use or purchase Keystone devices, verify the email address and do not provide your recovery phrase; if you receive an urgent message, pause first and contact the official support channel for confirmation.
Risks and unknowns
The evidence does not specify the exact scope of the affected devices.
The evidence does not specify the exact cause of the related incident.
The evidence does not provide details about subsequent arrangements, user remediation measures, or when shipments will resume.
The evidence does not provide independent verification of the affected-device incident.
Related Developments
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Related concepts
Seed phrase
An ordered sequence of words used to recover private keys. Never provide it to customer support or unfamiliar websites.
