Mercado Bitcoin initiates phased restoration; first phase allows balance viewing only
BIBIBI
AT A GLANCE
Mercado Bitcoin is restoring the platform in phases; the first phase supports viewing balances and asset details only.
Article
Mercado Bitcoin initiates phased platform restoration; first phase supports balance viewing only
PANews, November 9: Brazilian crypto exchange Mercado Bitcoin announced on the X platform that the platform initiated a phased restoration on November 9 local time. Users can log in to their accounts again via the website, with access permissions gradually opening from 16:00 local time and all customers expected to regain access by 18:00. In the first phase, users can only view total balances and asset details; operations such as trading are temporarily unavailable. The exchange stated that customer balance records are intact, and this incident has not affected user assets, investments, or real balance information. The platform will restore customer balances using its own funds, and balances will be updated synchronously with the progress of access restoration and the reopening of the market. Meanwhile, the exchange reminded users to enter the official URL directly in the browser to log in, and not to access via links in other messages.
Mercado Bitcoin initiated phased platform restoration on November 9 local time.
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Users can log in to their accounts again via the website, with access permissions gradually opening from 16:00 local time and all customers expected to regain access by 18:00.
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The first phase allows viewing of total balances and asset details only; operations such as trading are temporarily unavailable.
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The exchange stated that customer balance records are intact, and the incident has not affected user assets, investments, or real balance information.
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The platform stated that it will restore customer balances using its own funds, and balances will be updated synchronously with the progress of access restoration and the reopening of the market.
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The platform reminded users to enter the official URL directly in the browser to log in, and not to access via links in other messages.
AI-assisted interpretation
The following is analysis, separate from reported facts. Verify important claims independently.
The platform is gradually restoring services. Initially, users can only log in to view balances and asset details; functions such as trading have not yet been restored. The platform states that customer balance records are intact.
Why it matters to readers
User operations and platform services remain restricted until trading and market functions reopen.
This means accounts may be viewable, but normal buying and selling is temporarily unavailable. When logging in, use the official URL and avoid clicking unfamiliar links.
Risks and unknowns
The evidence does not specify the exact cause of this incident.
It cannot yet be confirmed whether full customer access restoration will be completed by 18:00 local time.
The specific reopening time for trading and market functions has not been announced.
The execution status of the platform restoring customer balances using its own funds awaits further confirmation.
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Related concepts
Phased restoration
This term is not in the glossary yet. Browse related concepts in the glossary.
